To ensure Frozen product arrives at correct temperatures - we have a min order weight of 9kg

Delivery Info:

FAQ's

When is the delivery deadline?

Orders placed after 12pm are not guaranteed to be delivered next day.

What postcodes do you cover?

We ship our products across the UK mainland.

What day and time will my order be delivered?

Please reference our estimated delivery schedule. Our courier will contact you once they have received the parcel with updates on delivery times.

Please note that APC do not deliver on Bank Holidays.

What if I am not home to receive my delivery?

If your delivery arrives when you are not at home, the parcel will be left (no matter the weather conditions) outside of your address. It is your responsibility to be available for your delivery to ensure it is not stolen, damaged or defrosted. We accept no responsibility for the order once delivered.

What should I do if an item is missing?

Sometimes we may substitute an item for similar value or substance. If a suitable replacement is not available, we will refund the product value. We take extra care by triple checking all orders, but we are only human and mistakes can happen. Please contact us at the earliest convenience, but no later than 24 hours after delivery if an item is missing.

🚚 Nationwide Delivery

We ship our products nationwide to ensure every member of our pack can enjoy delicious dinners and tasty treats delivered straight to their door! 🐾

Our parcels are delivered via DPD Next Day Delivery. Frozen items are shipped in thermal packaging to ensure they remain in yummy condition.

📅 Shipping Days

We ship orders during our business operational days:

Tuesday, Wednesday, Thursday, Friday.

Orders placed from Saturday to Monday will be collected for shipping on the following Tuesday.

📦 Estimated Delivery Schedule

Monday = estimated delivery Wednesday

Tuesday (Pre 12pm) = estimated delivery Wednesday

Wednesday (Pre 12pm) = estimated delivery Thursday

Thursday (Pre 12pm) = estimated delivery Friday

Friday (Pre 12pm) = estimated delivery Saturday (only if paid for Saturday delivery - if not Wednesday)

Saturday/Sunday = estimated delivery Wednesday

Important Notes:

The above schedule is an estimate

— orders placed after 12pm may still be shipped same-day, depending on courier collection times. Prices are subject to parcel weight — shipping cost is calculated automatically at checkout.

⚠️ By completing your purchase, you agree to the following terms:

1️⃣ Multi-parcel orders may be delivered by different DPD drivers on the same day.

2️⃣ DPD will leave your parcel even if you are not home — no signature required.

3️⃣ Deliveries can take up to 48 hours.

4️⃣ You must download the DPD app and register an account to track your order — tracking is also available via the DPD website.

5️⃣ Do not attempt to change the delivery date in the app or on the DPD website.

6️⃣ We reserve the right to process orders within 48 hours, in line with our business opening hours (see our website for details).

7️⃣ Deliveries are Next Day from the date of shipping — not the date of order.

8️⃣ Neither we nor our couriers can guarantee Next Day delivery, particularly during busy periods or in the event of courier delays.

🕑 Important Reminders

During busy periods deliveries may take up to 48 hours.

We cannot guarantee Next Day Delivery.

Once your parcel has been collected by DPD, DPD is responsible for delivery.

The delivery schedule becomes our

target delivery day, but DPD reserves the right to deliver within 48 hours.

For additional information please see Shipping T&C's Page at the bottom of the website home page.